Where are you based?
We dispatch from our UK warehouse and have offices in London.
Do you have a high street store?
No we are an internet only based company.
How can I pay for items?
We accept all major credit cards and PayPal. However, is neither is possible we also accept bank transfers and can also take payments over the phone.
Do I have to pay additional import VAT or Duty?
We ship directly from our UK warehouse, therefore you will not pay any additional VAT or Customs charges.
Tracking information is provided with all orders via email on the day the order dispatches, and its absolutely essential you use the tracking details to track your orders journey. It is the customers full responsibility to track their order from start to finish to avoid delays.
In any case that the above has not been adhered to a refund or replacement will not be offered, and delivery will be charged to have the items/items resent if the order is returned to our warehouse.
What happens if I'm not in when the order arrives?
If you are not in when your order arrives the delivery drivers normally leave a card. You can then either re arrange delivery or collect the items in person at your local depot. However, sometimes a card is not left, so it is vital that you track your order from start to finish to avoid delays or the possibility of the order being returned to us back at the warehouse.
How long do deliveries take?
Orders under 2kg are sent via Royal Mail on a 48 tracked service Mon-Fri, but please be aware this is not a guaranteed 48 hour service although most orders will arrive 2 days after the day of dispatch (This can be longer during busy periods such as Christmas/Bank Holidays etc). Orders over 2kg ship via DPD 1-2 day service Mon-Fri. Deliveries at weekends are not guaranteed.
Can I return items?
Yes, as long as they are unopened and the returned item is received within 30 days of purchase. Once the return has been received at our warehouse we will then offer a full refund minus the postage costs. The customer is also expected to pay the postage cost for the return of any unwanted items.
Does the Healthy Start Pack contain all of the nutrients I need?
The Healthy Start Pack contains the 90 essential nutrients and is the building blocks for a nutritional supplementation program. However there are specific products added to make up the other packs that deal with specific health concerns.
Can you advise me on the supplements I need to take for my health issue?
The best place to source up to date information for specific health conditions is by listening to the latest dead doctors don't lie shows. However, we can also source specific protocol information for you directly through one of the original formula developers. Simply call in or email us for further info.